Terms and Conditions of Sale
Please read carefully before ordering.
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BioNeurix Corporation strives to ensure that all products achieve the highest quality and purity. Please keep in mind, however, that individual results will vary. No product, including AMORYN, SEREDYN, and MELLODYN, will work for every person.
Carefully review the following pages -
AMORYN: Directions for Use, Possible Side Effects, Drug Interactions, and Contraindications before taking AMORYN.
SEREDYN: Dosage and Directions for Use, Possible Side Effects, Drug Interactions, and Contraindications before taking SEREDYN.
MELLODYN: Directions for Use, Possible Side Effects, Drug Interactions, and Contraindications before taking MELLODYN.
When estimating when your BioNeurix order will arrive, please consider the following:
- Credit card approval must be received prior to order processing.
- Overnight orders placed after 6am PST will not be processed until the following day
- Deliveries only occur on Mondays through Fridays, excluding holidays
- Overnight delivery is not available on Saturday or Sunday
- There are certain holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day) that carriers do not pick up or deliver.
Policy for Returns, Refunds, and Replacement Orders:
(applying to orders shipped to addresses within the United States)
- Unopened bottles may be returned for a refund within 60 days of shipment.
- Up to one opened bottle of each product may be returned. Limit of one opened bottle return per product per customer.
- Shipping charges for returned orders will not be refunded.
- When only part of a multi-bottle order is returned unopened, the customer will be charged the full price for the bottle(s) not returned and issued a refund for the remaining balance.
- Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
- Orders not delivered due to customer error will be re-shipped at the customer's expense.
- Refills shipped automatically as part of the AutoShip program are granted 20 days after the shipment date to return any unopened bottles.
- No returns or refunds for bulk/wholesale orders.
Policy for International Orders
(applying to all orders shipped to non-U.S. addresses)
- Please select the correct international shipping method when ordering. If you select an invalid shipping method, you will be automatically switched to the proper shipping method and charged accordingly.
- International delivery times are not guaranteed.
- The customer is responsible for paying any taxes, duties, or other fees assessed upon importation by the customs agency of the destination country. These fees may be collected for the customs agency by UPS upon delivery. If the recipient refuses to pay the required import taxes/duties, the customs agency may prevent delivery and return or destroy the package.
- BioNeurix Corp. is not responsible for shipments delayed or denied entry by customs. Please use the UPS Country Regulations Tool for more information regarding potential import/export restrictions. Please note that this link is provided as a courtesy. This in no way replaces your responsibility to contact your local customs department to determine your country's international trade regulations.
- Shipping fees for orders denied entry by customs or refused by the customer will not be refunded. This includes any fees assessed by UPS for return shipment to the United States. If customs destroys the package due to the failure of the recipient to pay the required duties/taxes, the value of the product will not be refunded. Likewise, if the cost for return exceeds the value of the product, the package will be abandoned and the value of the product will not be refunded. Otherwise, a partial refund will be issued once the product has been returned. The amount refunded will equal the full cost of the order minus any charges assessed by UPS for delivery and/or return.
- Please review the Shipping Rates and Information for further details.
Return and Refund Instructions
Send returns to:
Attn: Product Returns
297 State Street
North Haven, CT 06473.
Please include your name, e-mail address, order number (if available), the first four AND last four digits of your credit card number, a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.
Because returns may occasionally be lost in transit, we recommend (but do not require) using a reliable delivery service (e.g. UPS Ground, FedEx Ground, or Express Mail) that offers tracking or delivery confirmation. BioNeurix Corporation will issue a refund to your credit card within two business days of receiving your return.
By placing an order, you understand and agree to these Terms and Conditions of Sale.